Travel guarantee

If you become more than 20 minutes delayed due to us not being on time, we refund your expenses for alternative transport up to 550 NOK.

We want you to reach your destination in time. We therefore cover the expenses you have had for a taxi or other alternative transport with:

  1. up to 550 NOK if you become more than 20 minutes delayed on journeys that are supposed to take less than an hour.
  2. up to 825 NOK kr if you become more than 40 minutes delayed on journeys that are supposed to take 1-3 hours.
  3. up to 1 100 NOK if you become more than 60 minutes delayed on journeys that are supposed to take more than three hours.

If your journey was to take more than three hours, and the delay results in you not reaching your destination until the day after, we cover the expenses for accomodation. This must be settled with us beforehand.

Apply here to have your transport expenses refunded.

Transfers

Please note that you must include on a transfer period of at least five minutes between arrival and departure if your intended journey includes transferring to a connecting route.


Last updated : 31.10.2016