Terms and conditions of purchase and reservation of products.
Terms and conditions for purchases made in the ticket app
- Travellers are responsible for having valid travel documents during the journey. This means the following:
- Tickets must be purchased in the app before boarding.
- All of Kolumbus' tickets, except the single ticket, are valid for the number of days you purchase the ticket for. The day your ticket expires, it expires at the same time as the moment of purchase x number of days earlier.
- You can view the zone map here.
- On the bus, please show the mobile ticket to the driver unless new ticket readers are installed. In that case, read the QR code on your ticket on these. On ferries, please show the ticket to the crew, and on trains, please show the ticket to the conductor.
- Please make sure that you have enough battery on your phone at all times when travelling, so that you are able to show your ticket in the event of a ticket control.
- If you have bought tickets to others, you are the one responsible for the tickets. Therefore, the people you have bought the tickets for, must be able to show their tickets on your phone in the event of a ticket control.
- If you have bought a ticket that you have sent to someone else, this ticket must be used within three months of the purchasing date. After this, the ticket will be invalid.
- The ticket is connected to your user account, and cannot be sent to another person or application.
- If you buy a new phone, you can log on to the app with your user account on the new phone, and your tickets will be transferred to the new phone.
- When travelling with discounted products, the customer must always carry with him/her valid documentation on his/her right to discounts.
- Buying and using a ticket in the app requires the use of wireless data network (Wi-Fi) or mobile data network (GPRS/Edge/3G/4G). If you do not have access to a data network, you are not able to buy tickets in the app.
- The agreement allows Kolumbus to charge the customer’s credit card or Vipps for the amount that the tickets, which the customer buys in the app, cost.
All payments executed with a credit card (VISA/Mastercard) is treated by Nets, our chosen provider of payments, card and information services. Nets save all credit card information according to their guidelines. No credit card information is saved in the app or by Kolumbus.
In Norway, treatment of all personal information is regulated by the law of treatment of personal information from 14th April 2000 nr. 31 with corresponding regulations. The legal framework contains demands regarding treatment of personal information, and protects people’s privacy from being violated through unwanted invasion of privacy.
Terms and conditions for online purchases
Tickets that are sold online are electronic tickets. The tickets you buy online are placed on your Kolumbus card. The tickets are activated when the Kolumbus Card connects with a card reader/ticket validator that has been notified via the back-end system that you have purchased a new ticket. You must therefore have a Kolumbus Card to be able to purchase tickets online.
All of Kolumbus' tickets, except the single ticket, are valid for the number of days you purchase the ticket for. The day your ticket expires, it expires at the same time as the moment of purchase x number of days earlier.
It is your responsibility to meet the requirements for each ticket you buy. In the case of discounted tickets (child, youth, student or reduced-rate tickets) you must carry with you valid identification which proves your right to the discount.
You can top up Travel Money on your Kolumbus Card online. A single transfer cannot exceed NOK 5 000. Travel Money may be used to buy single tickets on board the buses and ferries in the Kolumbus network. If you pay with your Travel Money, you will receive a 25 percent discount on adult single tickets. Children and those entitled to reduced rates will as usual receive a 50 percent discount on adult single ticket rates.
Only purchases made online are shown in the overview "Previous purchases" when you log in.
Online prices are shown in Norwegian kroner, and they are shown both including and excluding VAT. The total cost displayed before you confirm your purchase, includes all the expenses associated with the purchase.
All purchases are processed automatically by the ticketing system. Upon purchase of a ticket, information about the ticket and your Kolumbus Card is transferred to ticketing machines on board the transport. Usually the tickets are transferred to ticketing machines during the night and are ready for use the next day. If your tickets are not available after three business days, you can cancel your purchase.
Remember that you need to use the tickets or travel money you bought in the web shop within six months. After six months, the tickets or travel money will disappear, and you will need to bring a receipt to a customer service centre or apply for a refund here.
Payment takes place by confirming the purchase online. The payment will be processed by PayEx, which offers a secure electronic payment solution for Visa and MasterCard/Eurocard. All card information is kept according to card company regulations.
Personal data and information is processed as described in the Norwegian Personal Data Act. Personal data that is protected by the Personal Data Act is not available to other businesses or connected to other external registries.
Remember that you must activate your ticket at a card reader on board the bus or a a customer service centre before travelling by train. If you do not activate it beforehand, the ticket is not valid, and you risk being fined in the event of a ticket control.
Terms and conditions for ferry tickets
Terms and conditions for the express ferry to and from Ryfylke can be found at http://bestilling.Kolumbus.no
EU regulation for bus passengers' rights
The purpose of the regulation is to lay down rules for bus transport, which will according to Article 2 ensure equal treatment of customers, the right to adequate information, the right to assistance, rights in case of delay/cancellation and the right to appeal. The carrier means the company with which you enter into the agreement and/or the one transporting you.
The right to transport and non-discriminatory access conditions
a) Right to transport pursuant to Articles 9 and 10
Persons with disabilities have the right to transport under the regulation. As a customer you have the right to purchase a ticket and the right to board the means of transport without being denied for reasons of disability (Article 9).
The rules apply to the restrictions that follow from the safety and design of the buses in Article 10.
Our buses are designed and approved according to the European regulations and accommodate a wheelchair with 1300 mm length (incl. user). The ramps and support wall for wheelchairs in class 1 buses will withstand a total weight of 300 kg. Unfortunately, we can not accommodate larger wheelchairs, as this will not be safe.
The allocated space is available for wheelchair users if available. Our drivers will assist in getting other travelers to move to another place on the bus if there is space.
b) Non-discriminatory access terms
Our terms and conditions will not discriminate against you as a customer, and we would love to hear from you if you believe they do.
If you need, you are entitled to a printout of our terms and conditions and those parts of our routes you believe will be relevant to you.
Accidental rights, including rules for injury to wheelchairs
According to Article 17 of the regulation, the carrier is liable for damage to a wheelchair or other moving equipment. The responsibility is objective, but if you do not secure your wheelchair with safety arrangements on board, such as wall with side support on city buses and "belt / straps" on the regional bus, the damage is self-inflicted and the carrier's liability will expire in whole or in part.
You are entitled to compensation equal to your replacement cost and if you receive expenses for temporary equipment, the carrier is also responsible for the cost of that.
In addition to this, there are rules for compensation for damage to persons and / or goods in accordance with the provisions of the Car Responsibility Act.
Disclosure obligation, available terms and conditions
According to the regulations, you are required to obtain sufficient information about travel conditions on the website and necessary information throughout the journey. Current information is price, ticket validity, the ticket to which the ticket applies and any documentation required. This also applies to information on planned deviations and deviations along the way. The information shall be provided on request in several different ways, for example visually and via audio. You are also entitled to print the travel terms.
The Norwegian regulations give you the right to information in a universally designed format, which can only be exceptionally avoided. The information should be provided in a simple and understandable manner. The regulatory requirements for content and format are specified in NS 11032, paragraphs 7 and 8.
According to the Norwegian regulations, you also have the right to information on accessibility on terminals and stations. This applies to information about, among other things, permanent and temporary barriers and challenges on boarding/boarding.
You can read more about your rights on the Transport Complaints Committee's pages. The complaint deadline is one year after you have received a response from the carrier. The Transport Appeals Board may decide on your rights under the regulation and according to the carrier's travel conditions/transport bill.
Statutory cancellation right and complaints/claims
The rules for refunds and statutory cancellation apply for online purchases.
Errors at kolumbus.no regarding prices and information about our goods and services may occur.
Some ticketing machines may not be updated with the latest purchase information. This is due to conditions that Kolumbus cannot affect, and it may take longer than normal before the ticket can be used. When we know about error situations, we will publish information at kolumbus.no.
Using information from the website
The content and design of Kolumbus' website are copyrighted. Any form of reproduction of the content requires written permission from Kolumbus.
This website is quality assured and operated by Kolumbus AS, P.O. Box 270 Sentrum, NO-4002 Stavanger.
Last updated : 10.01.2019