Rules and conditions

Terms and conditions of purchase and reservation of products.

Refund of Travel Money, lost/stolen Kolumbus Card, statutory cancellation period and refunds related to products.

The travel guarantee applies for all travels with buses or vessels from Kolumbus. Remember to contact us as soon as possible, and at the latest one month after the incident.

The Norwegian Data Protection Authority, together with players in the public transport sector, has prepared a new sector standard for processing of personal data in ticketing systems. The main purpose of the standard is to ensure that people can travel anonymously, even when using an electronic ticket.

Please keep you ticket and necessary ID by hand throughout the journey in the event of a ticket inspection.

You must be able to show a valid ID when buying non-transferable tickets as well as in the event of ticket inspections.

If you need to change your means of transport during your journey, please make sure you ticket is valid when boarding.

Rules for travelling with bikes, wheelchairs, hand luggage (20 kg) and dogs/cats.