Rules and conditions Purchase terms and terms of use Terms and conditions of purchase and reservation of products. Refunds and statutory cancellation period Refund of Travel Money, lost/stolen Kolumbus Card, statutory cancellation period and refunds related to products. Travel guarantee The travel guarantee applies for all travels with buses or vessels from Kolumbus. Remember to contact us as soon as possible, and at the latest one month after the incident. Ticket inspections Please keep you ticket and necessary ID by hand throughout the journey in the event of a ticket inspection. Valid ID You must be able to show a valid ID when buying non-transferable tickets as well as in the event of ticket inspections. Transfers If you need to change your means of transport during your journey, please make sure you ticket is valid when boarding. Bikes, pets and luggage Rules for travelling with bikes, wheelchairs, hand luggage (20 kg) and dogs/cats.
Refunds and statutory cancellation period Refund of Travel Money, lost/stolen Kolumbus Card, statutory cancellation period and refunds related to products.
Travel guarantee The travel guarantee applies for all travels with buses or vessels from Kolumbus. Remember to contact us as soon as possible, and at the latest one month after the incident.
Ticket inspections Please keep you ticket and necessary ID by hand throughout the journey in the event of a ticket inspection.
Valid ID You must be able to show a valid ID when buying non-transferable tickets as well as in the event of ticket inspections.
Transfers If you need to change your means of transport during your journey, please make sure you ticket is valid when boarding.
Bikes, pets and luggage Rules for travelling with bikes, wheelchairs, hand luggage (20 kg) and dogs/cats.
