The ticket app Kolumbus Billett

Which tickets can I buy? How do I pay for my tickets in the app?

What's new in the new app?

The new ticket app will help improve features many of our users have requested:

• Offline viewing of the ticket
• Buy the ticket on your phone and send it to someone else
• Select yourself when the ticket is to be activated
• Pay with Vipps
• Two click purchase of previously purchased tickets

We've also made the app safer for you to use. Now you do not have to log in with phone number and the only thing that identifies your app is an app ID. This can be found at the bottom of the 'Settings' page and on receipts for purchased ticket. We recommend that you order a receipt via email upon your first purchase, so that you always have the app ID available if problems occur. If you enter your e-mail address, it will only be located locally in the app.

We have entered a PIN or fingerprints for the purchase of tickets that cost over 175 kr, or for lower amounts that you can choose under 'Settings'.
For more secure card payments, VISA and MasterCard have made 3D Secure, a technical security standard that we use in the app for the first purchase of single or 24-hour ticket. This means that the first time you buy one of the more expensive ticket types you need to verify your identity in 3DSecure, most likely with Bank ID. Once this is done, your card has been verified and you can purchase all ticket types without additional confirmation.

In addition, there are new ticket readers at all the doors in the buses. Once these are in place, read the QR code from the app on the ticket reader, and you can go on board both front and rear of the bus.

How do I start using the app?

The app is available in the App Store and Google Play. Note that this is not an update of our existing app, but a new downloadable app.

What happens to the old ticket app?

If you have money on your mobile account in existing ticket app, you can get spend them or have them refunded. Click here for more information.

If you have a period ticket purchased before November 1 in the existing app, you can continue to use it until the ticket has expired.

Click here to read more about the old ticket app.

How do I pay for the tickets?

You simply connect a bank card to the app. When you buy tickets, you can choose to let the purchase be deducted directly from this card each time or that the card information is not saved.
If you do not want to enter your card information, you can choose to pay with Vipps.

Note: users with version older than 5.0 of Android's operative system will from 1 April 2018 not be able to add a new bank card in the ticket app. This is due to new national security regulations for payment systems. Bank cards added before 1 April will continue to work also after this date. You neither be able to pay with Vipps if you have Android version older than 5.0.

For more secure card payments, VISA and MasterCard have made 3DSecure, a technical security standard that we use in the app for the first purchase of tickets that are not single or 24-hour tickets. This means that the first time you buy one of the more expensive ticket types, you need to verify your identity in 3DSecure, most likely with BankID. Once this is done, your card has been verified and you can purchase all ticket types without additional confirmation.

Cancel - Can I refund tickets purchased in the app?

If the ticket is downloaded and activated (with embarkment allowed), it is considered to be in use. We do not usually refund tickets but there are some exceptions.

Tickets that have not started can be cancelled in the app.

What terms apply to the tickets purchased in the app?

Click here to view the terms.

What does it cost to use the app?

The app itself is free, but you may be charged for data traffic by your telecom operator. The cost of data traffic depends on your mobile subscription. Once a ticket is purchased, it will be stored on your phone and you will not need to use data traffic to display it. If it is a period ticket, a new version must be downloaded every day.

 

How can I share a ticket with others?

You can share all impersonal tickets with others. To lend someone a ticket you've purchased in the ticket app, you'll need to physically lend them your cell phone. If you want to buy a ticket that others can receive in their ticket app, you can choose 'Buy for another phone'.

 

How does 'Buy for another phone' work?

If you want to buy a ticket and send it to someone else, and you are not going to travel together, you can use the purchase for another phone function. Once the purchase has been completed, a link will be sent to the recipient who, when opened, will download a ticket to the recipient's ticket app. The ticket can be cancelled by the sender until the recipient downloads it. The ticket is set to start seven days in advance and the recipient can choose to activate the ticket immediately or set a start time that is closer in time. The purchase price is equivalent to regular purchases, except for Youth Ticket, which can be found under Period Ticket if you choose Travelers: Youth.

What are the conditions for travelling with both Kolumbus and NSB?

The 30- and 365-day ticket, Youth ticket and HjemJobbHjem ticket can be used on both trains and buses. Otherwise, the normal terms apply.

How can I receive a receipt for tickets bought in the app?

If you want automatic receipt after each purchase, enter your e-mail address under "Settings." You choose which ticket types you want to receive. You can also collect receipts for both valid and expired tickets manually after purchase. Go to "Ticket overview", select the ticket for which you want a receipt and tap the three dots in the top right corner. We recommend everyone to receive a receipt by e-mail. The receipt contains important information that you will need if you lose your ticket. This can happen if, for example, you switch / lose your phone, delete the app or reset to factory settings.

Which operating system do I need to use the app?

You must have the following or newer versions of the operating system:
• iOS 9
• Android 4.4

Note: users with version older than 5.0 of Android's operative system will from 1 April 2018 not be able to add a new bank card in the ticket app. This is due to new national security regulations for payment systems. Bank cards added before 1 April will continue to work also after this date. You neither be able to pay with Vipps if you have Android version older than 5.0.

How do I show that I have a valid ticket on the ticket app?

Kolumbus is installing new ticket readers at all doors of the buses. Read the QR code on your ticket on the new ticket readers instead of showing it to the driver. The QR code appears if you press the button called Kontroll on the ticket itself.

App ID - where can I find it?

Here's how to find the app ID
1. Open the app's menu
2. Go to "Settings"
3. Scroll all the way down to the page
4. There you will find an ID consisting of ten numbers or letters (xxxx-xxxx-xx)

Have you lost your phone or deleted the app? You will find the app ID for the old app on the receipts you received on email when you purchased tickets. Do not have the receipt? Contact our customer center at 51 92 52 00.

When do you need an app ID?
• To transfer 7, 30 or 365 day tickets to a new app or mobile phone.
• If you contact us about an error message, we can help you more easily.

Keep in mind that app ID is unique to your phone. Therefore, never enter app ID on Facebook or Twitter, where anyone else can read it. Contact us on phone 51 92 52 00 or contact form if you need to enter your app ID.

How do I transfer tickets to a new phone?

You can transfer valid 7, 30 and 365 day tickets to a new app if you should delete your app or if you get a new phone.

You can transfer tickets in three ways:


1. Automatically via iCloud or Google's backup function
• Open the new app.
• You are asked if you want to restore settings and content from the old app. Remember that iCloud or Google's backup feature must have been turned on when you purchased the ticket.
• Follow the on-screen instructions.
• The app is restored and you will find the ticket under "My Tickets".


2. Manually in the app
• Open the new app.
• Go to "Menu," "Settings," and select "Restore previous app."
• Enter the app ID from the old app and press "Restore". You will find the app ID under "Settings" if you have not deleted the app or on the receipt you received on e-mail when you purchased the ticket. You can also use your phone number if it was registered in the old app.
• Enter the password from the old app and press "OK".
• The app is restored and you will find the ticket under "My Tickets".


3. Help from the Kolumbus customer center
Call us on phone 51 92 52 00 and we will help you.
Remember to have app ID for the old app ready. You can find it under "Settings" if you have not yet deleted the app or on the receipt you received on email when you purchased the ticket. If you do not have an app ID, we can sometimes find it by using some information about the payment method for your ticket purchase.

 

Did you not find the answer you were looking for? You are more than welcome to contact us on Facebook, Twitter og via our contact form.


Last updated : 11.04.2019