The Kolumbus app and privacy policy

The Kolumbus app does not require you to add your personal contact details. Nevertheless, the app will ask for certain permissions - such as access to your location. You can choose to add your phone number for restoring your discount percentage and give permissions that are necessary for the functions described below. You can choose for each of these functions separately if you want to use them or not.  Without granting certain permissions, you can use the app with limited functionality only.

Internet and Bluetooth Access

Internet: You must be connected to the Internet either via mobile data or Wifi to use the app.

Bluetooth: To search for beacons, the app uses Bluetooth. iOS users will be asked to allow this. For Android users, the Bluetooth permission is part of the location permission.

Location Permission

As long as the user has not granted permission to share anonymous travel data, location data will only be used locally on the phone. If the user does not give permission to use location, guiding during the trip will not be possible, stops will not be sorted after proximity and searching for a trip using my position will be impossible. The app will not be able to show the user the travel history or give access to the new ticket solution.

Location when-in-use: This is used to find your position, so that you can see stops nearby, your position in the real time map and to find your position as a start point for travel suggestions.  Fine location access will be used only in cases where precise location is required to provide a suitable user experience, such as defining on which side of the road you are when being guided to a bus stop. If you click the pay button, the pap will use your location to calculate the cost of your trip.

Location background: This is used to wake the app in the background when it is close to a beacon in a bus in order to provide you information about your trip history or allow you to give immediate feedback on your current trip and add it to your trip history.
When the app finds a beacon, it will start gathering data about your position and use this information to calculate which means of transport you are on board. You need to enable this feature inside the app before it starts collecting historic trip data. Location data related to ”My trips” functionality is only processed and stored locally on the phone, regardless of if the user has accepted to share anonymous travel patterns or opted in to digital in app surveys, or not.


To send users notifications about deviation on chosen trips, to use your trip easier, or surveys, the app will ask for permission to send notifications as push notifications to your phone. You can choose in settings to allow for notifications in general and specify which type of notification you want to receive.

Gathering of data on travel patterns

If you allow it, anonymous data on travel patterns is gathered. Anonymous data about travel patterns on aggregated levels are used to improve the transport offer.

We do not treat detailed information such as where you are and will only treat locational data on basic statistical unit level. Therefore, your workplace or home address will not be identifiable. You choose whether you want to share data on travel patterns or not, and you can withdraw your consent at any time. You can see, download or delete the information about yourself in the app.

In some instances, we will share the data with research institutions for scientific research according to GRPR article 6 no. 1 letter e, according to the personal information act paragraph 8.

Digital in-app surveys

If you consent to the gathering of data about travel patterns, you may receive surveys on board the means of transport. Through wireless senders (beacons) in the buses, boats and trains, the app registers that you are on board and will periodically send you questions about how you experienced the trip even though the app is closed. The answers give us useful information on customer experiences on specific routes. Anonymous data is sent to third party Kogenta, who analyses the data and presents reports for Kolumbus.

Statistics about use of the app

We wish to improve the app and use Google Analytics for Firebase in the Kolumbus app to gather information on use. The use information is sent anonymously to us and cannot be tied to you as a user. If you still do not wish to share you user information, you can turn this off under settings in the app.

Last updated : 19.01.2024