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  • Travel
    • Travel planner
    • Apps
    • Timetables
    • Bicycle
    • Maps
  • Tickets
    • Prices and tickets
    • How to buy tickets
    • Top up your Kolumbus Card
    • Zones and zone maps
    • Discounts
  • Help and contact
    • Contact us
    • Travel guarantee
    • Ticket refunds
    • Ticket inspections
    • Lost property
    • Rules and conditions
    • Frequently asked questions
  • About Kolumbus
    • News
    • About the company
    • Media
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  • MyPage
  1. Help and contact
  2. Frequently asked questions

Frequently asked questions

Below is a list of questions and answers covering topics we receive numerous enquiries about.

Buying tickets online

User tips, getting started and reasons for delays.

The ticket app Kolumbus Billett

Which tickets can I buy? How do I pay for my tickets in the app?

Zones

Local zones, zone maps, GPS and price structures.

Kolumbus Card

Where can I buy the Kolumbus Card? Why is it important to write down the card number?

How do I travel with my bike on board?

You are welcome to bring your bicycle on board our buses and boats, but there are a few things worth noticing concerning price and safety on board.

MyPage

What is MyPage and what can I do as a MyPage user?

Route information

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