Refund

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Inquiry type

First name

Surname

Phone country code

Phone

Address

Postal code

City

Reason

RefundSourceTypeSelection

App-ID

How to find app-ID: 1. Open the main menu in the app. 2. Go to settings 3. Scroll to the bottom of the page There you will find an ID consisting of ten digits or letters (xxxx-xxxx-xx). Have you lost your phone or deleted the app? You can find the app-ID on old receipts for previously bought tickets. If not, contact us on phone number 51 19 99 00.

Type your App-ID, which you will find under settings in the ticket app.

Your Kolumbus card number

Bank account no.

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