Travel guarantee form

We respond to all incoming enquiries as soon as possible, but if your enquiry concerns timetable information or is urgent we recommend that you contact us by calling 51 92 52 00 or via Facebook or Twitter.

Please remember that your enquiries are read by our customer service consultants and we therefore ask you to maintain a civil tone. Enquiries will not be processed if they contain profanity or vulgar language.

Information about which departure your enquiry concerns allows us, together with our operators, to follow up your enquiry properly.

Please review the form

Please correct the following error(s) to continue.


Planned journey

Did you your journey include a transfer to another Kolumbus vehicle?
When doing a transfer, you must count at least five minutes transition time if you want to be able to use the travel guarantee.

Your journey

TaxiAttachments (max 10 MB, image/pdf)
No file(s) selected

Your journey

Your journey

Attachments (max 10 MB, image/pdf)
No file(s) selected

General information

Please reply to:

Register as a MyPage user (optional)